FAQ Page

I did not receive your emails/I’m not receiving your emails

We need to make sure you are receiving our emails, or you may miss out on receipt, recover password, transactional and promotional emails from us.
To ensure you are receiving our emails:
  • check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
  • if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations
You want to add info@purechinesetea.com to your email contact as well to increase the deliverability.

 

My payment has been declined, what should I do?

Kindly try again and ensure that you have entered the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us info@purechinesetea.com

What is Paypal?

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via paypal.com.

What is CyberSource?
CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

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FAQ Page

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

What is 3-D secure payment?

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.