Shipping Policy

Shipping Information

Pure Chinese Tea ships to any country in the world.

We are now serving customers from most conutries aronud the world. Your order will be transacted in HKD but our payment processors (Paypal or Credit Cards) should be able to convert your local currency into HKD for you.

Destination Shipping Costs Free Shipping from:
U.S / Canada HKD50 HKD 300
U.K / Europe / Asia HKD50 HKD 300
Other Countries HKD50 HKD 300

(All shipping services offered include a tracking number.)

Note: We always work hard to dispatch your order as fast as possible (usually the next day), but we can’t control delays due to custom clearance (especially during the shopping season). When you place an order, please take into account the possibility for delays.

Order Processing Speed

All products offered in our online store are in stock unless stated otherwise. Thus, orders are processed usually the next business day. Orders placed during the weekend are processed on Monday.

Unfortunately, in rare cases products run out of stock. In such situations, we’ll have to wait for restocking and it may take 2-4 working days to process your order.

Shipping Confirmation with Trace & Trace Number

All orders are packed with care to guarantee safe delivery. When your order is dispatched, we’ll send you a shipping confirmation the next day by email. In this email you’ll also find a tracking number to follow updates on your shipment online. If you haven’t received your shipping confirmation, please check if it landed in your junk folder.

All parcels can be tracked on this 17track. Another alternative is Trackingmore, which you may use if the tracking results on 17track only shows in Chinese language. In addition, once the parcel arrives in your country, often times it’s also traceable on the website of your local postal company.

Airmail Shipping Time Estimates

See below more precise Airmail shipping duration estimates:

Country/Region Airmail Estimates
Hong Kong, Macau, China less than 1 week
USA, New Zealand, Singapore, Thailand, Japan, Korea 1-2 weeks
UK, Canada, European countries 2-3 weeks
Russia, South America, Africa, and other countries 2-4 weeks


Based on our experience, the big majority of the parcels aren’t taxed by the customs. However, as an importer, you are held responsible for all custom import fees if they arise.